Your comments are important in ensuring that you receive the high standard of service you expect and deserve. Please take a few moments to complete this evaluation.

1. On a scale of 1 to 5, where 1 means "poor", 2 means "fair", 3 means "average", 4 means "good", and 5 means "excellent", how would you rate our overall service?

2. Would you recommend our services to others?

The questions below relate to specific customer service issues. Please rate each one on a scale of 1 to 5, where 1 means "never", 2 means "hardly ever", 3 means "sometimes", 4 means "most of the time", and 5 means "always".

3. On a scale of 1 to 5, where 1 means “never”, 2 means “hardly ever”, 3 means “sometimes”, 4 means “most of the time” and 5 means “always”, are telephone calls answered within 10 seconds?

4. Are e-mail requests answered within 1 hour?

5. Are the reservations our staff make for you accurate?

6. Do our staff offer you options and alternatives relevant to your travel needs when you make travel arrangements with us?

7. Are complaints resolved to your satisfaction and in a timely manner?

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9. How clearly did your travel agent understand your personal travel needs?

10. On a scale of 1 to 5, where 1 means "poor" and 5 means "excellent", how would you rate the value of working directly with your UNIGLOBE Travel agency?

11. Did UNIGLOBE Travel go beyond your expectations?